Frequently Asked Questions
- How do I place an order? You can easily place an order on our website by browsing through our collection, selecting the design you like, and customizing it as per your preferences. Once you're happy with your design, simply add it to your cart and follow the checkout process.
- What payment methods do you accept? We accept all major credit/debit cards, online wallets, and other secure payment methods like UPI and net banking. Payments are processed securely through our trusted payment gateways.
- How long will it take to receive my order? Delivery times depend on your location and the type of product. Typically, orders are processed within 3-5 business days, and shipping times range from 7-10 business days for domestic orders. International shipping may take a bit longer.
- What is your return policy? We take pride in the quality of our products and want you to be fully satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund. Personalized items are non-returnable unless defective.
- How can I track my order? Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order status through the courier's website.
- Can I cancel or modify my order after placing it? We strive to process orders quickly, so cancellations or modifications are only possible within a short window after placing your order. Please contact us immediately if you need to make any changes.
- How can I contact customer support? You can reach our customer support team via email at genzc.business@gmail.com or use our contact form on the website. We're happy to assist you with any questions or concerns!
- Is my personal information secure? Absolutely. We take your privacy and security seriously. All personal and payment information is encrypted using SSL technology to ensure that your data remains safe throughout the transaction process.
