Shipping Policy

Shipping Information

• We process and ship all orders within 3-5business days of receiving payment.
• Shipping is done through our trusted delivery partners. Delivery times vary based on the location of the recipient. On average, shipping takes between 6-9 business days for domestic orders.
• You will receive an email with tracking information once your order has been dispatched. Please note that tracking details may take up to 24 hours to become active.

Shipping Charges

• Shipping fees are calculated based on the delivery address and the size of the order.
• You will see the exact shipping cost during checkout before finalizing your order.
• We offer Free Shipping on Prepaid Orders.

Address Accuracy

• Please make sure the shipping address provided is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
• If you notice an error in your shipping details after placing an order, please contact us immediately at email -genzc.business@gmail.com

Shipping Delays

• We aim to ensure timely delivery, but shipping may be delayed due to unforeseen circumstances such as weather, holidays, or carrier delays.
• In case of any significant delays, we will notify you via email.

Order Tracking

• Once your order is shipped, we will send you a tracking number via email. You can track your order through our carrier's website.
• If you do not receive tracking information, please contact our customer service team.

Lost or Damaged Items

• If your order is lost or damaged during transit, please contact us within 2 days of receiving your shipment.
• We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.

Customer Service

For any questions regarding shipping or to report an issue with your order, please feel free to contact our customer support team at genzc.business@gmail.com